General Warranty

General Warranty – Immediate Response Locksmith San Antonio

We here at Immediate Response Locksmith San Antonio care about the clients we get to work with. Whether it is for repairs, replacement, or maintenance, we always make sure that you get your money’s worth. This has been our heartfelt commitment since the day we started providing service in greater San Antonio and the surrounding areas.

With that said, we would like to let you know about our General Warranty policy here at Immediate Response Locksmith San Antonio. We believe that by doing so, we are able to provide better service and, at the same time, look after your needs and wants.

Immediate Response Locksmith San Antonio Warranty Policy

The majority of locks we provide come with a manufacturer’s guarantee. However, not every lock has the same guarantee – that is because each of them differs from one to another. Some may have a guarantee of one year while others could offer as long as 15 years. It should be noted, though, that our guarantee only applies to both the materials and workmanship. It is always possible for locks – even those with industrial application – to last a year or so, but it is never the case with vandalism and wears – these are never covered.

Immediate Response Locksmith San Antonio warrants the labor, repair, and replacement of parts that are deemed defective. But, as mentioned, they should be under either materials or workmanship for up to 90 days. The start date is from the invoice date, otherwise stated or changed in advance. This limited warranty already covers both the labor and the original hardware, all of which were purchased and serviced by our technicians. Moreover, they only apply to defects found in materials and/or workmanship, provided they occurred during everyday use.

Manufacturer Warranty

Most of the product manufacturers in the industry are providing at least a year Warranty up to a lifetime, but this largely depends on the type of product. It is ideal that you contact first the manufacturer directly, so you can get a better grasp of any warranted related problem. Keep in mind, though, that we are more than happy to provide you with assistance in this matter. Just contact us for help, especially when you are facing warranty issues for parts or products that you had bought and/or had installed through Immediate Response Locksmith San Antonio.

We always strive to carry quality and security with every product we offer. That is why we rarely require the use of manufacturer’s warranty unless deemed otherwise or changed. If you really require service pertaining to products outside of the manufacturer warranty policy, please do not hesitate to contact us. We can be there to set up a Service Call whether for replacing or repairing these products.

Exceptions To Warranty

It should be noted that this warranty does not necessarily apply to each and every product we offer. It is not applicable to products that are deemed damaged due to abuse, vandalism, misuse, or negligence, among many others. It does not even extend to damages that happened after a natural phenomenon, such as floods, lightning and/or line surges, fires, and hurricane, just to name a few. To get a better understanding of the exceptions to our warranty, please contact us today. Our service operators will be there to help you answer your questions.

Furthermore, our warranty will not cover your safe lock combination change under no circumstances. Keep in mind that safe locks are – and will always be – beyond our warranty. When trying to change a combination, our technicians will perform some tests. If it results in the opening of the safe and there are no fails, then there is nothing more that can be done. When closing the safe and testing it, always make sure that everything is working accordingly before our technicians leave. We will cover some incidences, but make sure to contact us within 24 hours. Note that we will still assess the occurrence in order to understand the situation.

Claiming Your Warranty Service

Immediate Response Locksmith San Antonio is proud to say that our warranty service is easy to claim. For starters, it is imperative that you present a copy of the invoice we provided you for subscribing to our service. We also encourage you to keep it at all time, especially for whatever purpose it could bring in the future (e.g. claiming warranty service). Doing so should help you save both time and money.

If you are unable to provide the invoice, we would not be able to provide you with the warranty service. If within the aforementioned span there is still a problem with any of the parts, hardware, or service we provided and performed, we will conduct an initial assessment in order to devise a solution according to the situation.

Trust that we here at Immediate Response Locksmith San Antonio will always have your best interest. We will make sure it is put forward – all the time – whenever we perform the assessment and provision of warranty service. It is always our goal to provide customers with the best after-sales service; hence, we are all about serving, protecting, and securing our customers to the best of our knowledge.

We understand that by making you a happy and secure customer, you will be more than eager to become a returning client. We are more than happy to see previous customers working again with us, let alone seeing them referring our service to their families and friends. As such, we want to give you the best possible protection we can offer.

Disclaimer

Immediate Response Locksmith San Antonio can install locks and security measures that you need. All of these are done according to the industry’s standards and best techniques. Security products that we provide come with superb quality and top-notch measures, all guaranteed to provide you with reasonable protection for your home or office. We will not accept responsibility and/or offer guarantees for personal injuries, economic loss, or property damages as a result of forced or attempted entry and intentional damage, as well as events or actions that is beyond one’s control.